Return Policy

RETURN PROCEDURE

 

Dear Business Partner

 

We hope that you are satisfied with our Products and Services.

In Case it should be necessary to send back something to us, please note the following Information regarding our RMA- Process so that your Returns can be processed quickly and smoothly.

 


1          Information about expected Return to your Mitutoyo Subsidiary


 

Please contact your local Mitutoyo Subsidiary and inform about the requested Return.

You will receive an RMA Form to fill out and to send it with the products to be returned. You also have to add the original invoice number on this form.

 

Please note:

Returns without an RMA-Form and original invoice number cannot be processed and will be returned to you.

 


2          RETURN


 

Shipping cost for return goods shall be charged or by your own expense.

The Approval for sending back the products is an Authorization for Return and does not automatically entitle to a credit!

When the technical inspection of the goods and confirmation of the integrity of the goods is done your credit note will be triggered.

Please repack the products safely in a packaging and make sure it is suitable for transport.


We do not accept returning of goods without completed RMA form and original invoice number

PLEASE DON´T WRITE ANYTHING ON THE ORIGINAL PRODUCT PACKAGING!

 

RMA Form

DOWNLOAD RMA Form